Project Description

Image - American Nonprofit Academy - Nonprofit Atlas

With Freshdesk from Freshworks–you can…

  • Streamline all your nonprofit client, staff or volunteer social connections and conversations in one place.
  • Automate your repetitive work and save time.
  • Collaborate with other teams to resolve issues faster and provide better support to your nonprofit’s clients.

A Self-service automated solution for client, staff, volunteer and public communications.

American Nonprofit Academy receives an affiliate fee
for this promotion.

“Freshdesk is intuitive, it’s easy to customize to make it fit in your company’s branding and the out-of-the-box functionality it develops is really unparalleled. It makes my life a lot easier.”

Huw Davies, Tech Support at Feefo

“​​​​​​​Bots helped us gather information about the student and direct them to the right answer of how to return their books or inform them if we didn’t know how to do that and were waiting on the university for the next steps”

Nathan Mazellan, Tree of Life, Director of Support

“Our management teams have gained more visibility and insight with Freshdesk, allowing them to oversee the health of the helpdesk more effectively. Reporting and analytics have helped us measure metrics like First Response Times effectively for the first time.”

Eric Holliday, Springer Nature, Head of Data