“Freshdesk is intuitive, it’s easy to customize to make it fit in your company’s branding and the out-of-the-box functionality it develops is really unparalleled. It makes my life a lot easier.”

“​​​​​​​Bots helped us gather information about the student and direct them to the right answer of how to return their books or inform them if we didn’t know how to do that and were waiting on the university for the next steps”

“Our management teams have gained more visibility and insight with Freshdesk, allowing them to oversee the health of the helpdesk more effectively. Reporting and analytics have helped us measure metrics like First Response Times effectively for the first time.”